Service Desk

{"xsrfToken":"fc3a48ae-5469-44c9-8dcf-be4f65e12da2_52390555bfc216decb227b99fa9304ee8462b93d_lout","branding":{"id":"3","key":"sd","name":"Keystone Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#12233d","headerLinkHoverBGColor":"#12233d","headerBadgeColor":"#12233d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6c25900b-a446-4c03-8205-6e1520cbe85f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2VlMzRlZS1lZWY5LTQxZjktYWQwOC1iMWNhMTAwOWQyN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZjMjU5MDBiLWE0NDYtNGMwMy04MjA1LTZlMTUyMGNiZTg1ZiI6WyJyZWFkIl19LCJleHAiOjE2MDExMzE5NDAsIm5iZiI6MTYwMTEzMTI4MH0.Qo08iFstCQM3u3ZjYwfTDHq2624IxG0656GwA7YhNGk&client=d3ee34ee-eef9-41f9-ad08-b1ca1009d27d&mode=fit","logoId":"6c25900b-a446-4c03-8205-6e1520cbe85f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Keystone Service Desk","sharedPortalName":"Keystone Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Keystone Service Desk","sharedPortalName":"Keystone Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fe94ecf4-6b5c-45a9-b281-2b33e905db03/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2VlMzRlZS1lZWY5LTQxZjktYWQwOC1iMWNhMTAwOWQyN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlOTRlY2Y0LTZiNWMtNDVhOS1iMjgxLTJiMzNlOTA1ZGIwMyI6WyJyZWFkIl19LCJleHAiOjE2MDExMzE5NDAsIm5iZiI6MTYwMTEzMTI4MH0.4uPgD_4gtRS4xP4XbOHuZiknEP0fX6G2FI61ce0Rf9o&client=d3ee34ee-eef9-41f9-ad08-b1ca1009d27d&height=300&mode=fit","bannerMediaApiFileId":"fe94ecf4-6b5c-45a9-b281-2b33e905db03","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"sd","projectId":10017,"serviceDeskId":3,"name":"Keystone Service Desk","description":"Welcome to the Keystone Service Desk! \nThis is where we ask you to log any issues or feedback related to all our software solutions. All feedback is appreciated! \nDiscovered a bug? Please provide as much information as possible about what you were doing and where - and one of our agents will get on it asap. \nWe might already have the answer to your question, before you've even asked it. Start typing your question in in the Summary field when logging an issue and we will suggest some help articles for you.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://keystonedev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[8],"key":""},{"id":"35","name":"DPP","descriptionHtml":"","callToAction":"DPP","introHtml":"All requests and bugs related to DPP pilot","icon":10458,"iconUrl":"https://keystonedev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[8],"key":""},{"id":"26","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://keystonedev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"27","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://keystonedev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[8],"key":""},{"id":"28","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://keystonedev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[8],"key":""},{"id":"29","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://keystonedev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[8],"key":""},{"id":"31","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://keystonedev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[8],"key":""},{"id":"32","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://keystonedev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[8],"key":""},{"id":"33","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://keystonedev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[8],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[31,33,32,28,27,29,35,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"da0945f7-0f2e-3b32-ac89-99599387128d","appLinkName":"System Confluence","appLinkUrl":"https://keystonedev.atlassian.net/wiki","spaceKey":"KSD","spaceName":"Keystone Service Desk","spaceUrl":"https://keystonedev.atlassian.net/wiki/spaces/KSD"},"labels":[],"projectKey":"KSD","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Keystone Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://keystonedev.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}